Investor Charter

Vision

To develop the Indian InvIT Industry and provide investors with transparent, efficient, and reliable investment opportunities in infrastructure assets by ensuring fair and robust regulatory mechanisms and enhance confidence among investors by protecting and promoting the interests of unitholders.

Mission

To support the development of a transparent, ethical and globally competitive InvIT industry, while upholding the highest standards of corporate governance and transparency.
To enact and enforce rules and regulations that promote the maintenance of high professional and ethical standards in all areas of operation of the InvIT industry.
To work closely with the InvIT industry to recommend and promote good business practices and a code of conduct to be followed by all InvITs in the best interests of investors.
To ensure infrastructure assets forming part of InvIT are professionally managed to deliver optimal performance and returns.
To recommend standardized operational processes to be followed by the InvIT industry for the convenience and benefit of the investors.

To protect the interests of investors.
To establish a robust grievance redressal mechanism for investor protection.
To facilitate informed investment decisions to the investors through timely and accurate disclosures.
To undertake nationwide investor awareness programmes, to inform and educate existing and prospective investors about InvITs as an asset class and to educate the public about the concept and working of InvITs.
To contribute to job creation, improved infrastructure, and increased economic activity.

Description of Activities/ Business Entity

Raise funds from investors by issuing units and deploy capital in infrastructure assets, either directly or through Special Purpose Vehicles (SPVs)/Holding Companies, ensuring adherence to SEBI InvIT regulations.
Generate revenue from operating road assets in India
Operate under a structured framework with a Sponsor, Trustee, Investment Manager, and Project Manager, ensuring adherence to SEBI InvIT regulations.
Optimize performance through acquisitions, operational improvements, refinancing, and strategic asset management.
Maintain a minimum of 80% investment in operational and revenue-generating assets.
Distribute not less than 90% of net distributable cash flows of the InvIT to unitholders periodically.
Provide periodic updates on NAV, acquisition, portfolio performance, financial information, corporate governance reports, credit ratings and other regulatory filings through its website.

Publish annual reports, half-yearly reports,quarterly reports, and valuation reports (by independent valuer), as applicable, on the InvIT’s website
Provide investor-friendly policies, transparent grievance redressal mechanisms, and voting rights on key matters affecting the InvIT.
Process unitholder’s financial and non–financial transactions / service requests.
Aggregate consolidated borrowings capped at 70% of the value of the InvITs. Any increase of aggregate consolidated borrowings exceeding 25% of value of InvIT but up to 49% and above 49% up to 70%, shall require unit holders’ approval and credit rating. In case of aggregate consolidated borrowings exceeding 49%
(i) funds can be utilised for acquisition or development of infrastructure projects;
(ii) obtain credit rating of “AAA” or equivalent.

Services Provided for Unitholders

Grievance Redressal Mechanism for Investors

All Infrastructure Investment Trusts (InvITs)are required to publicly display their investor grievance redressal policy on their websites, outlining the process for how investors can lodge and resolve complaints against theInvIT.
In case of any grievance/ complaint, an investor should approach the Compliance Officer/ RTA/ Investor Relations Person of Maple Infrastructure Trust. The name and the contact details of the Compliance Officer/ RTA/ Investor Relations Person are mentioned on the website of Maple Infrastructure Trust, whom one may approach / write to in case of any query, complaints or grievance.

If the investor’s complaint is not redressed satisfactorily, one may lodge a complaint with SEBI on SEBI’s portal,named 'SCORES', which is a centralized web-based complaints redress system. SEBI takes up the complaints registered via SCORES https://scores.sebi.gov.in and Online Dispute Resolution Mechanism (ODR) with Maple Infrastructure Trust for timely redressal. SCORES facilitates tracking the status of the complaint and ODR is a platform to file complaints/dispute for resolution through online conciliation and arbitration.
Investors may send their physical complaints to: Office of Investor Assistance and Education, Securities and Exchange Board of India, SEBI Bhavan.Plot No. C4-A, ‘G’ Block,Bandra-Kurla Complex, Bandra (E), Mumbai - 400051

DO’S and DON’TS for Investors

A. DO’s for the Investors

Check registration status of the InvIT on SEBI website before investing in them.
Readall offer related documents and understand the risks involved and suitability of the investment to the investor’s risk profile.
Provide and keep updated KYC details including address, tax status, residency, and other key information such as PAN & bank account details including details in demat account.
Provide own email address and mobile number and to promptly notify changes to this information, if any to the Depository Participant (DP).
Follow respective InvIT’ s websites and Stock Exchange(s) website for regular updates and disclosures.
Periodically check the holdings directly through the website of depositories / depository participants.

Consider availing nomination facility through Demat Account in respect of investments made in InvITs.
Invest through registered and regulated entities
Conduct thorough research or consult financial advisors before investing.
Stay informed about regulatory changes and their impact on investments.
Understand and stay informed about the tax implications related to investing in InvITs, including taxation on capital gains on sale of units
Keep critical information such as user ID, password, etc. confidential. Do change the passwords frequently.
Read communications / notices / financial reports / press releases / FAQs, etc. sent/ or published by the InvIT via newspapers, email, website, etc.

A. DONT’s for the Investors

Do not invest based solely on hearsay or unsolicited advice.
Do not fall for the promise of indicative or exorbitant or assured returns.
Do not invest in unregistered or unauthorized investment schemes that claim to be InvITs.
Do not ignore the terms and conditions outlined in investment documents.

Do not avoid delaying the reporting of any discrepancies or grievances.
Do not issue blank cheques or blank signed transaction instructions.
Do not use third-party bank accounts for fund flows for subscription of units.

Rights of Investors

Right to receive timely distributions as per the declared schedule made by the InvIT and SEBI mandates (at least half-yearly for publicly listed InvITs and at least annually for privately listed InvITs).
Right to vote on significant matters, including the acquisition of new assets, borrowing, related party transactions, appointment or change of the Investment Manager,and induction or exit of a Sponsor (with an exit option for dissenting voters) and such other matters which requires unitholders consent as per Regulation 22 of SEBI InvIT Regulations.
Right to access a full valuation report of all InvIT assets at least annually for both publicly and privately listed InvITs.
Right to receive Form 64B (Annual Statement of Income Distributed) within statutory timeline
Right to receive Annual and Half-Yearly report of the InvIT including financial information, auditors report and valuation report.
Right to be informed of any disclosures that may materially impact investments in the InvIT.
Right to participate in meetings and vote on matters affecting the InvIT.

Right to privacy of personal information in accordance with applicable laws.
Right to information about the grievance redressal process, including escalation mechanisms.
Right to timely redressal of grievances within the regulatory timelines by the Compliance Officer.
Right to escalate unresolved complaints to SEBI via the SCORES or ODR portal
Right to receive corporate actions such as rights issue etc.
Right to appoint a Unitholders’ Nominee Director by unitholders holding 10% or more of the total outstanding units of the InvIT, either individually or collectively.
Right to inspect the requisite documents/ records as stated in the notice of Investors’ Meeting or Postal Ballot, if any, at the principal place of business of the InvIT during office hours on all working days from the date of dispatch of the notice until the day of such Meeting or completion of Postal Ballot.
Right to request to call unit holders meeting for such matters as prescribed under the SEBI InvIT regulations.

Responsibilities of Investors

To read all offer-related documents carefully before investing.
To invest only through registered and regulated entities; avoid speculation, rumours, or informal advice.
To stay informed about the InvIT’ s performance, market conditions, and regulatory updates.
To consistently monitor and comply with SEBI Circulars and amendments to SEBI InvIT Regulations.
To use designated grievance redressal channels for raising concerns and resolving issues.
To keep critical information such as user IDs, passwords, and financial details confidential.

To be cautious of misleading promises of assured, indicative, or exorbitant returns.
To regularly review communications, notices, addendums, FAQs and press releases from the InvIT via website, newspapers, email, and official sources.
To provide and keep KYC details updated with the Depository Participant (DP), including address, tax status,residency, PAN, and bank account details including details in demat account.
To ensure that email address and mobile number are up to date and promptly update any changes with the DP.

Duties of Bharat InvITs Association as a Designated Body for Redress of Investor Complaints

Support Grievance Redressal:
To support grievance redressal in a transparent and efficient manner for all the Stakeholders. They can lodge a grievance againstany InvIT industry member by emailing at bia@bharatinvitsassociation.com
To act as a Facilitator between the Investors and BIA members:
Facilitate communication between investors and the concerned BIA member in case of disputes.

Ensuring Timely Resolution:
To monitor all complaints received on the SCORES portal assigned to BIA as a designated body, coordinate with relevant members and ensure that the complaints are resolved within the stipulated time frame.

Investor Charter

Investor Charter · Investor Charter · Investor Charter · Investor Charter · Investor Charter · Investor Charter

Audit Committee

To develop the Indian InvIT Industry and provide investors with transparent, efficient, and reliable investment opportunities in infrastructure assets by ensuring fair and robust regulatory mechanisms and enhance confidence among investors by protecting and promoting the interests of unitholders.

Audit Committee

To support the development of a transparent, ethical and globally competitive InvIT industry, while upholding the highest standards of corporate governance and transparency.

To enact and enforce rules and regulations that promote the maintenance of high professional and ethical standards in all areas of operation of the InvIT industry.

To work closely with the InvIT industry to recommend and promote good business practices and a code of conduct to be followed by all InvITs in the best interests of investors.

To ensure infrastructure assets forming part of InvIT are professionally managed to deliver optimal performance and returns.

To recommend standardized operational processes to be followed by the InvIT industry for the convenience and benefit of the investors.

To protect the interests of investors.

To establish a robust grievance redressal mechanism for investor protection.

To facilitate informed investment decisions to the investors through timely and accurate disclosures.

To undertake nationwide investor awareness programmes, to inform and educate existing and prospective investors about InvITs as an asset class and to educate the public about the concept and working of InvITs.

To contribute to job creation, improved infrastructure, and increased economic activity.

Audit Committee

Raise funds from investors by issuing units and deploy capital in infrastructure assets, either directly or through Special Purpose Vehicles (SPVs)/Holding Companies, ensuring adherence to SEBI InvIT regulations.

Generate revenue from operating road assets in India

Operate under a structured framework with a Sponsor, Trustee, Investment Manager, and Project Manager, ensuring adherence to SEBI InvIT regulations.

Optimize performance through acquisitions, operational improvements, refinancing, and strategic asset management.

Maintain a minimum of 80% investment in operational and revenue-generating assets.

Distribute not less than 90% of net distributable cash flows of the InvIT to unitholders periodically.

Provide periodic updates on NAV, acquisition, portfolio performance, financial information, corporate governance reports, credit ratings and other regulatory filings through its website.

Publish annual reports, half-yearly reports,quarterly reports, and valuation reports (by independent valuer), as applicable, on the InvIT’s website

Provide investor-friendly policies, transparent grievance redressal mechanisms, and voting rights on key matters affecting the InvIT.

Process unitholder’s financial and non–financial transactions / service requests.

Audit Committee

All Infrastructure Investment Trusts (InvITs)are required to publicly display their investor grievance redressal policy on their websites, outlining the process for how investors can lodge and resolve complaints against theInvIT.

Investors may send their physical complaints to: Office of Investor Assistance and Education, Securities and Exchange Board of India, SEBI Bhavan.Plot No. C4-A, ‘G’ Block,Bandra-Kurla Complex, Bandra (E), Mumbai - 400051

Audit Committee

Check registration status of the InvIT on SEBI website before investing in them.

Readall offer related documents and understand the risks involved and suitability of the investment to the investor’s risk profile.

Provide and keep updated KYC details including address, tax status, residency, and other key information such as PAN & bank account details including details in demat account.

Provide own email address and mobile number and to promptly notify changes to this information, if any to the Depository Participant (DP).

Follow respective InvIT’ s websites and Stock Exchange(s) website for regular updates and disclosures.

Periodically check the holdings directly through the website of depositories / depository participants.

Consider availing nomination facility through Demat Account in respect of investments made in InvITs.

Invest through registered and regulated entities

Conduct thorough research or consult financial advisors before investing.

Stay informed about regulatory changes and their impact on investments.

Understand and stay informed about the tax implications related to investing in InvITs, including taxation on capital gains on sale of units

Keep critical information such as user ID, password, etc. confidential. Do change the passwords frequently.

Read communications / notices / financial reports / press releases / FAQs, etc. sent/ or published by the InvIT via newspapers, email, website, etc.

Audit Committee

Do not invest based solely on hearsay or unsolicited advice.

Do not fall for the promise of indicative or exorbitant or assured returns.

Do not invest in unregistered or unauthorized investment schemes that claim to be InvITs.

Do not ignore the terms and conditions outlined in investment documents.

Do not avoid delaying the reporting of any discrepancies or grievances.

Do not issue blank cheques or blank signed transaction instructions.

Do not use third-party bank accounts for fund flows for subscription of units.

Audit Committee

Right to receive timely distributions as per the declared schedule made by the InvIT and SEBI mandates (at least half-yearly for publicly listed InvITs and at least annually for privately listed InvITs).

Right to access a full valuation report of all InvIT assets at least annually for both publicly and privately listed InvITs.

Right to receive Form 64B (Annual Statement of Income Distributed) within statutory timeline

Right to receive Annual and Half-Yearly report of the InvIT including financial information, auditors report and valuation report.

Right to be informed of any disclosures that may materially impact investments in the InvIT.

Right to participate in meetings and vote on matters affecting the InvIT.

Right to privacy of personal information in accordance with applicable laws.

Right to information about the grievance redressal process, including escalation mechanisms.

Right to timely redressal of grievances within the regulatory timelines by the Compliance Officer.

Right to escalate unresolved complaints to SEBI via the SCORES or ODR portal

Right to receive corporate actions such as rights issue etc.

Right to appoint a Unitholders’ Nominee Director by unitholders holding 10% or more of the total outstanding units of the InvIT, either individually or collectively.

Right to request to call unit holders meeting for such matters as prescribed under the SEBI InvIT regulations.

Audit Committee

To read all offer-related documents carefully before investing.

To invest only through registered and regulated entities; avoid speculation, rumours, or informal advice.

To stay informed about the InvIT’ s performance, market conditions, and regulatory updates.

To consistently monitor and comply with SEBI Circulars and amendments to SEBI InvIT Regulations.

To use designated grievance redressal channels for raising concerns and resolving issues.

To keep critical information such as user IDs, passwords, and financial details confidential.

To be cautious of misleading promises of assured, indicative, or exorbitant returns.

To regularly review communications, notices, addendums, FAQs and press releases from the InvIT via website, newspapers, email, and official sources.

To provide and keep KYC details updated with the Depository Participant (DP), including address, tax status,residency, PAN, and bank account details including details in demat account.

To ensure that email address and mobile number are up to date and promptly update any changes with the DP.

Audit Committee

Support Grievance Redressal:To support grievance redressal in a transparent and efficient manner for all the Stakeholders. They can lodge a grievance againstany InvIT industry member by emailing at bia@bharatinvitsassociation.com

To act as a Facilitator between the Investors and BIA members:Facilitate communication between investors and the concerned BIA member in case of disputes.

Ensuring Timely Resolution: To monitor all complaints received on the SCORES portal assigned to BIA as a designated body, coordinate with relevant members and ensure that the complaints are resolved within the stipulated time frame.

Support Grievance Redressal:
To support grievance redressal in a transparent and efficient manner for all the Stakeholders. They can lodge a grievance againstany InvIT industry member by emailing at bia@bharatinvitsassociation.com

To act as a Facilitator between the Investors and BIA members:
Facilitate communication between investors and the concerned BIA member in case of disputes.

Ensuring Timely Resolution:
To monitor all complaints received on the SCORES portal assigned to BIA as a designated body, coordinate with relevant members and ensure that the complaints are resolved within the stipulated time frame.